① Time: Within 30 days after purchase, if you think your purchase does not meet your needs, you can initiate a return or replacement.
② Item description: The returned items should be kept in a new and unworn state, and the safety label is still attached. Please send them back in the original packaging and inform us of the logistics status in time after they are returned.
③ Refund instructions:
The amount due will be refunded within 30 days after we receive the returned items and confirm that they are in good condition.
Matters needing attention:
Since all of our personalized items are unique, these returns will incur a 50% replenishment fee. The customer is responsible for return and replacement postage. Other products customers only need to pay freight (including return).
Instructions for midway cancellation:
The jewelry making process starts very soon after the order is accepted and as we are trying to deliver your order as quickly as possible, all cancellation requests after the order may be subject to a 50% replenishment fee.
We reserve the right to amend this Policy at any time. In addition, if you encounter any other problems or have any questions in completing your order, please contact us, we are happy to serve you.